Cooperate with market surveillance authorities
- Applies to
- Importer
- Source citations
- Art. 19(7)
- Product classes
- DefaultImportant — Class IImportant — Class IICritical
If a market surveillance authority (a national regulator) asks for information about a product you import, you must provide it. This includes copies of the declaration of conformity, technical documentation, test reports, or any other records relevant to compliance. You must also cooperate with any corrective action the authority requires — including product recalls.
Legal text
Article 19(7) of Regulation (EU) 2024/2847 provides that importers shall, further to a reasoned request from a competent authority, provide it with all the information and documentation in paper or electronic form necessary to demonstrate the conformity of a product with digital elements with this Regulation, in a language which can be easily understood by that authority.
Importers shall cooperate with that authority, at its request, on any action taken to bring the products which they have placed on the market into compliance with the requirements of this Regulation, including by providing access to the technical documentation and facilitating corrective action.
Key requirements
- Respond to reasoned requests — provide documentation on request from any competent authority in a member state where the product is available
- Language of documentation — provided in a language easily understood by the requesting authority
- Full cooperation — assist with investigations, recalls, and corrective measures
- Access facilitation — help authorities obtain technical documentation from the manufacturer where needed
Evidence you may need
- Log of authority requests and responses
- Contact details for national market surveillance authorities in markets you supply
- Procedure for escalating authority requests internally and to the manufacturer