Mark the product with manufacturer contact information

Article 13(15) of Regulation (EU) 2024/2847 requires that manufacturers indicate the following on the product with digital elements or, where not possible, on its packaging or in an accompanying document:

• Their name (registered trade name or trademark)
• Their postal address
• Their electronic communication means (website or email) where available
• The single point of contact through which the manufacturer can be reached (may be the same as the vulnerability contact)

For non-EU manufacturers, the name and address of the authorised representative (Article 17) must also be indicated.

1. Manufacturer name — registered company name, trade name, or trademark
2. Postal address — registered office or principal place of business
3. Electronic contact — website URL or email address
4. Authorised representative details — required for non-EU manufacturers (Art. 17)
5. Placement — on the product, its data plate, packaging, or accompanying documentation
6. Single point of contact — the contact displayed should route to a monitored inbox capable of handling CRA-related queries (not a general customer service address)

If you are a manufacturer established outside the EU, you must appoint an authorised representative (Article 17) before placing products on the EU market. The name and EU-based address of the authorised representative must be marked on the product or packaging alongside (or instead of) the non-EU manufacturer's address.

• Product labelling / packaging showing manufacturer details
• Screenshots of app or software UI showing manufacturer contact information
• Authorised representative appointment deed (for non-EU manufacturers)
• Records showing the contact address is monitored and responsive