Ensure safe storage and transport conditions

While the product is in your hands — in your warehouse, on its way to you, or on its way to customers — you are responsible for keeping it in conditions that do not compromise its compliance. This is particularly relevant for products with physical tamper-evidence features or hardware security components that could be affected by improper handling.

Legal text

Article 19(4) of Regulation (EU) 2024/2847 provides that importers shall ensure that, while a product with digital elements is under their responsibility, storage or transport conditions do not jeopardise its compliance with the essential cybersecurity requirements set out in Annex I or with any other applicable requirement of this Regulation.

Key requirements

Storage conditions — temperature, humidity, and physical security controls appropriate for the product type
Transport conditions — packaging and handling procedures that protect integrity
Tamper evidence — preserve any manufacturer-applied tamper-evident seals or security labels
Chain of custody — document handling at each stage while under your responsibility

Evidence you may need

Warehouse storage policy and conditions log
Transport and logistics procedures documentation
Inspection records on receipt and prior to dispatch